Whether you’re having an issue with one of our products or just want some advice, we’re always happy to hear from you. The fastest way to find the information you need is to check our FAQ section below. Click the “+” icon to expand each section.
To amend or cancel an order, you should email firstname.lastname@example.org as soon as possible.
Unfortunately, at present, we are unable to customise cocktail sets with personalised engravings such as messages or logos etc.
Unfortunately, this is not currently possible.
Normally we offer services to:
However, at the moment we’ve suspended all non-UK shipments.
The reason is we’ve had multiple issues with import duty and VAT due to Brexit.
Alternatively, many of our items are available on Amazon which may offer a solution.
The estimated in-stock date is shown on the individual product pages, this is dynamic and updates regularly –
The product page also allows you to sign up to email alerts, informing you once the product is back in stock. As always, we won’t share or use your email address for anything else.
Klarna is an app you can use to makes purchases without payment online at selected stores – you then pay for the goods later.
Your item will ship to you straight away, and an email will be sent to you indicating when the payment is due.
You’ll have 30 days before being required to pay.
There is also the option to spread payments over several months.
When payment is due, you log in to your account and use a debit card to settle your balance. Alternatively, you can link to your bank account for automatic payments.
Unlike some credit cards, Klarna doesn’t charge interest or fees on the period between purchasing your goods and paying.
The Klarna payment option can be selected on the checkout page.
All our products are made of high-quality stainless steel which ensures they will never rust. If you face any problems, we are always here to help.
The Hawthrone Strainer is made from two parts, and the spring-element can be removed to help with cleaning.
Here is a YouTube video to help explain – Rusty Barrel – Cleaning your Hawthorne Strainer
This can sometimes happen if the shaker hasn’t been opened immediately after use as the sugars from the drink can harden.
Try placing the shaker under a warm tap for a few minutes – upside down. This should make it easier to loosen the lid. Also, try to twist the lid as you pull.
If this doesn’t work, gently tap the lid against a cloth on a hard surface.
Here is a YouTube video to help explain – www.youtube.com/watch?v=xWa7iui446U
This will solve the issue in the majority of cases.
If this doesn’t work, please let us know and we can arrange a replacement.
We recommend that all items are washed with a soft cloth and not placed into a dishwasher.
This is especially important with our copper and rose gold items as testing has shown they can fade after multiple cycles.
We’re very proud that many of our products are made in the UK, but others are also sourced from around the world, including Europe, China and the USA.
The set includes a shaker, pourer, wooden or metal muddler, strainer, double spirit measure, spoon and a recipe booklet.
Our new Mayfair and Park Lane sets include a storage pouch, as do our Belgravia and Bloomsbury sets.
If you purchased an older Mayfair or Park Lane set, it would not have included a pouch.
Our Manhattan set does not include a pouch either.
There are twelve classic cocktail recipes in the booklet including Cosmopolitan, Mai Tai, Mojito plus other favourites. For more inspiration, see the recipes section of our website.
The measurer included in our sets has two sides. The top is calibrated to a standard 25ml single shot. The bottom measures 50ml.
- 25ml = 0.85 fl oz
- 50ml = 1.70 fl oz
- Dash = a shaker from a bitters bottle = 1/3 bar spoon = 1/8 teaspoon = 0.6 ml
- Bar spoon = 1/2 teaspoon = 2.5 ml
- 1 teaspoon = 5 ml
- 1 tablespoon = 15 ml
- 1/4 cup = 2 fl oz = 60 ml
- 1/2 cup = 4 fl oz = 120 ml
- 3/4 cup = 6 fl oz = 180 ml
- 1 cup = 1/2 pint = 8 fl oz = 250 ml
The shaker is undoubtedly the most iconic of cocktail tools. As such, it is imperative that you choose the right style of shaker for you!
There are two primary types of shaker: the two-piece and the three-piece. The two-piece shaker, also known as a Boston shaker, consists of two different sized ‘tins’ which are wedged into one another. The three-piece shaker, often called a Manhattan shaker, has an inbuilt strainer on top, which is covered with a third, removable, cap piece.
There are two key benefits of using a two-piece shaker. Firstly, there’s a greater amount of space for the ice to move, which, in turn, creates more aeration – ideal for cocktails! Secondly, when accustomed to using a two-piece shaker, you will find it is much quicker and more streamlined than a three-piece. Hence, the Boston Shaker is typically what most bartenders use.
The three-piece also has two notable benefits. Principally, the removable cap piece which eliminates the need for a separate strainer. There is also no need for you to master the forming and breaking of a seal – as with a Boston style two-piece shaker – as a result, it’s a popular choice for many home bars.
Drop us a line and we'll do our best to answer your questions.
Oceana House First Floor
39-49 Commercial Road