Refund policy

100-day free returns

We want you to be completely happy with your Rusty Barrel order. In addition to your statutory rights, we offer free change-of-mind returns for 100 days from the order date.

To use our voluntary 100-day returns policy, the product must be unused, in the condition in which it was received and, wherever reasonably possible, returned with its original packaging and accessories.

To start a return, contact support@rustybarrel.co.uk or use our returns portal. We will provide a free Royal Mail return label. You can arrange collection from your address or drop the parcel at a Post Office.

Please contact us before sending anything back so that we can identify and process the return correctly.

Refunds

Once your return reaches us and is checked in, we aim to issue the refund immediately—normally on the same working day. Refunds are made to the original payment method.

Your bank or payment provider may take additional time to show the refund in your account.

For a change-of-mind return made under our voluntary policy after the statutory cancellation period, the original delivery charge is not refunded.

Where you exercise your statutory right to cancel within 14 days of receiving the order, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery service is not refundable unless the service itself was not provided as agreed.

Statutory cancellation rights

For most products bought online, you have the right to tell us that you wish to cancel within 14 days of receiving the order. You then have a further 14 days to return it.

You may inspect a product as you would in a shop. If it has been handled beyond what is reasonably necessary to establish its nature, characteristics and operation, the refund may be reduced to reflect any resulting loss in value.

Our 100-day policy is offered in addition to these rights and does not replace or restrict them.

Exchanges

If you would prefer an exchange, contact us. Exchanges are subject to availability and will normally be arranged once the original product has been returned.

Damaged, faulty or incorrect products

Please contact us as soon as possible if a product arrives damaged, develops a fault or is not what you ordered. We will make it right with an appropriate replacement, repair or refund.

Faulty products are covered by your statutory rights. Rusty Barrel cocktail-making sets are also covered by our voluntary two-year replacement warranty.

Exceptions

Our voluntary change-of-mind policy does not cover:

• gift cards;
• products made or personalised specifically for you; or
• opened food or drink products.

These exceptions do not affect your rights if a product is faulty, damaged, incorrectly supplied or not as described.

Sale items have the same statutory rights as full-price items and are covered by our voluntary returns policy unless one of the exceptions above applies.

For help with any return, contact support@rustybarrel.co.uk.